Media Features

Videos Feature

Videos not uploading

  • Kindly, allow 24 working hours.
  • Check Internet connection on target device.
  • Make sure SD card is available.
  • You may connect the device to a charger, while it still has Internet connection, to aid the uploading process.

The video files should be lesser than 15 MB of size. Otherwise it will not upload.

Photos Feature

Photos not uploading:

  • Kindly, allow 24 working hours.
  • Check Internet connection on target device.
  • Make sure SD card is available.
  • You may connect the device to a charger, while it still has Internet connection, to aid the uploading process.

Note: If still data does not upload, you may contact  Support (support@copy9.com) for assistance.

in Troubleshooting Articles

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