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GPS, Traceyou, Auto answer

Are the DateTime information of GPS records in GPS log accurate?

Yes. The DateTime of each GPS records in GPS log is the DateTime target phone GPS location service receive target phone location information from satelites. These Datetime information follow target phone DateTime.

Can I adjust Location or GPS Tracking feature capturing intervals?

Yes. You can adjust this setting parameter directly in Copy9 interface or remotely via your Copy9 online account (in Cell info page).

The recorded GPS location of target phone is not accurate. Why?

Copy9 use GPS location service of target phone to locate target phone position. Sometimes the location information GPS location service receive from satelites is not accurate, this make the positon copy9 records will not accurate also.

What is Trace Mode?

In Trace Mode, Copy9 will record target phone GPs location in nearly real time. Monitor use command <*#40> to activate Trace Mode and command <*#41> to deactivate it. For example, you use monitor number to send command <*#40><30><25><10> to target phone number, Copy9 will capture target phone location every 30 seconds with filter 25 meters in 10 minutes. You use this feature when you need to know exactly current postion of target phone in real time. Just like GPS tracking feature, to use this feature, you have to turn On Location service in target phone and target phone must have internet connection. Besides, this feature cost battery life so don't let target phone in Trace Mode in so long time, 10 -15 minutes is OK which interval minimum 30 seconds.

What is "Save battery" feature?

Save Battery option helps you save target phone battery life. Normally, Copy9 always works 24/24, record all data on target phone and send to server. This will drain out target phone battery soon. With Save battery option, Copy9 only works when target phone in "wake up" status (when target phone user uses the phone or make/receive a call/SMS...), when target phone is in Sleep mode status, Copy9 will not works to save phone battery.

I don't see my target phone location after installing Copy9. What's wrong?

Please make sure your phone support GPS location service and this service is turned On. Besides, target phone must have internet connetion so Copy9 can send recorded data to server. Copy9 use GPS location service of target phone to locate target phone position. Therefore, sometimes target phone Location service can not receive GPS location information from satelites due to bad weather for example, this makes Copy9 can not record GPS location also.

What is Trace you app? How to use? Does it have relation with Copy9?

Trace you is an application used to view target phone (which is installed Copy9) position when target phone in Trace mode. To use Trace You to track a target phone, you need to install Copy9 in that phone. On Trace You interface, login with Copy9 account you used in target phone. Then use SMS command (command 40, 41) to turn on Trace Mode on target phone and start trace target phone in nearly real time.

Why is Target phone still ringing and vibrating when receiving Auto Answer call?

You should check out to make sure your current Copy9 version support Auto answer feature, Auto Answer is turned On and monitor number is set correctly before making Auto Answer call.

Does auto answer call be charged fee like normal call?

Yes. Auto answer call be charged fee like normal call by mobile network provider. Monitor number will pay for this call.

How to use Auto Answer feature?

To use Auto answer feature, first you need to turn on Auto Answer feature and set a monitor number. Monitor number is the phone number you will use to make a spy call to target phone (the phone which installed Copy9) and the target phone will automatic receive the call from this monitor number without the phone user awareness and you can hear all the sound and know everything happens surrounding the target phone. Only monitor number can make a spy call to target phone. There will be no record of this call in Call History of the target phone so there is no trace left.

Payment and account

How to purchase a copy9 package?

Now we offer payment via PayPal only. You can make payment with your PayPal account if you have one or pay by your Visa/Master card.

I want to transfer my device to new account. Will recorded data from me device be lost or be transferred to new account with my device?

No. Your recorded data will not be lost. All recorded data will be transferred to new account with your device. To transfer your device to new account, just open Copy9 interface on target phone then log in with new account. Your device with all recorded data will be transfered to new account.

Can I use Copy9 in 2 target phone with 1 account?

Yes. Now you can use Copy9 in 3 devices for each account. If you need use more than 3 devices, please contact with our support team.

If I remove my Copy9 account by accident, can it be restored? Will account license be lost? All data recorded in my account be lost?

After you choose to remove your account, it will be deactivated and will be deleted from our user registration database in 90 days later. So if you remove your account by accident, please contact our support team as soon as possible. We will help you to restored your account include license and data.

Have new data be sent to server if my account is expired?

No. If your account is expired, features which need fee (SMS, Call...) will stop sending data to server while free features (GPS, Auto Answer) still work normally.

What else can I do in my web account?

Besides reviewing recorded data, you can adjust how Copy9 work from your Copy9 web account, download and back up recorded data with CSV format...

I don't have a credit card. Can I pay by Bank Transfer?

Now we offer payment via PayPal only. You can make payment with your PayPal account if you have one or pay by your Visa/Master card.

I made payment already but license days are not added to my account license. What's happen?

Sometimes Paypal needs 24 to 48 hours to verify a transation before sending information to us. After receiving information from Paypal, license days will be added to your account license. Therefore, when this happens, the process adding license day to your account license may be delayed 24-48 hours. If you meet this case, don't hesitate to contact our support team for help.

Install and compatible

Can I install Copy9 remotely?

No.You need to have the phone physically in your hand for about 15 minutes. Installation is simple. You simply open up a web page on the mobile and enter your code to download. The install begins automatically and setting the options is simple. You can also change the settings and control some aspects of the phone itself, with secret remote SMS commands.
Note about iDevice (iPhone, iPad, iPod Touch):
iDevice (iPhone, iPad, iPod Touch) installs are not downloaded this way, but installed through the Cydia utility on an already jailbroken iDevice (iPhone, iPad, iPod Touch)

How can I tell if copy9 is on my phone?

Copy9 is not a virus and must be deliberately installed onto the Target phone directly, with a unique set of steps and configurations. It will not perform any functions that were not configured by human intervention. However, it does not install any visible program menus, folders or icons (iDevice (iPhone, iPad, iPod Touch) version can choose to Hide/Unhide the icon for access). Once installed, it may only be accessed or uninstalled by equally deliberate human intervention.

You should not let anyone that you do not trust access your device

How do I install Copy9?

You can follow instruction step by step in documents in this link: http://copy9.com/user/download.aspx to download and install Copy9 into target phone.
Choose the suitable version for the operating system of your target phone.

After I installed copy9, how long do I have to wait to review recorded data?

You have to wait at least 30 minutes to review first recorded data in condition target phone has internet connection always. If target phone only have internet connection some times, you may have to wait longer.

Can I remove Copy9 remotely?

For now, only Copy9 version for iOS iDevice (iPhone, iPad, iPod Touch) supports remote ninstalling feature. To do this, you need to set a monitor number then use that monitor number to send SMS command <*#93><email><password> to target phone number (phone which Copy9 is installed). Monitor number is not target phone number. Email and password are email and password of your Copy9 account.

How to know which version Copy9 compatible for my target phone?

Check the version of OS using on your target phone then choose suitable Copy9 version. To check version of OS in your phone:
With iDevice (iPhone, iPad, iPod Touch): Setting > General > About > Version.
With Android OS smartphone: Settings > About Phone > Android version.

What phones does Copy9 work on?

Now Copy9 compatible with:
iDevice (iPhone 2G/3G/3GS/4/4S/5, iPad, iPod Touch)
Android(1.5/ 1.6/ 2.0/ 2.1/ 2.2/ 2.3)

What is Jailbreaking & Why do I need it?

The application Copy9 needs to run silently in the background. It's necessary to jailbreak your iDevice (iPhone, iPad, iPod Touch) so you can run the silent application in the background.
Jailbreaking your phone install automatic Cydia. There is no cost to jailbreaking your iDevice (iPhone, iPad, iPod Touch) and it is completely reversible if the need should ever arise. How to Jailbreak your iDevice (iPhone, iPad, iPod Touch).
You can decide on which method you want to use. Again, we DO NOT provide support or instructions on how to jailbreak your iDevice (iPhone, iPad, iPod Touch).
The best reference websites for jailbreaking an iDevice (iPhone, iPad, iPod Touch) are www.jailbreakmatrix.com and www.redmondpie.com.

How to uninstall the application from target phone?

You can learn how to uninstall the application in target phone by follow instruction in User guide documents. Go to this link http://copy9.com/user/download.aspx > choose the suitable version for the operating system of your target phone > download user guide document and review for more detail.

SMS, Calls, URLs

Do SMS commands appear in SMS history of target phone?

No. When target phone receive SMS command, Copy9 will delete these SMS immediately.

How do I review the SMS, Call Logs and Location Tracking information?

Login to your account at http://login.copy9.com/ to see all your captured information. From your account you can read the individual events (click on any event to open it), or you can download a spreadsheet with all events

Are deleted SMS still captured?

All SMS sent/received on target will be recorded even if target phone user try to delete it immediately after sending/receiving.

Can the Target phone hear me when I make a SpyCall?

No. If target phone user touch target phone, the Auto Answer call will be stopped immediately.

There is no data in SMS, Call… logs of my Copy9 online account. What's wrong?

Please check to make sure target phone can connect internet. Copy9 use internet connection to send recorded data to server, so if target phone doesnot have internet connection, there will be no data sent to your account.

Common questions

How to upgrade Copy9 for iOS iDevice (iPhone, iPad, iPod Touch) to newer version manually?

Step 1: Uninstall old version. If you choose hide Cydia before, dial secret key (if you haven't changed it before, the default secret key would be #1234*) to show icon Cydia again. In Cydia, tap Manage > Packages tab Copy9 > Modify > Uninstall. Or you can uninstall the application remotely by using monitor number to send SMS command <*#93><email address><password> to target phone number.

Step 2: Remove old source Copy9 in Cydia. Open Cydia > Manage > Sources > Edit> tab Copy9 > Delete > Wait for process finish.

Step 3: Add new source and install Copy9 new version. Repeat all steps in User Guide document to add new source and install Copy9 new version:http://www.copy9.com/user/iphoneos.aspx

After you finish installing process, don’t forget to reboot the target iDevice (iPhone, iPad, iPod Touch) then log in to your account on Copy9 interface.

What is Jailbreaking & Why do I need it? What is Cydia?

The application Copy9 needs to run silently in the background. It's necessary to jailbreak your iDevice (iPhone, iPad, iPod Touch) so you can run the silent application in the background.

Jailbreaking your phone install automatic Cydia. There is no cost to jailbreaking your iDevice (iPhone, iPad, iPod Touch) and it is completely reversible if the need should ever arise. How to Jailbreak your iDevice (iPhone, iPad, iPod Touch).

You can decide on which method you want to use. Again, we DO NOT provide support or instructions on how to jailbreak your iDevice (iPhone, iPad, iPod Touch).

The best reference websites for jailbreaking an iDevice (iPhone, iPad, iPod Touch) are www.jailbreakmatrix.com and www.redmondpie.com.

How to upgrade Copy9 manually to newer version?

You need to uninstall old version then repeat those steps on user guide document to download and install new version. User Guide: http://copy9.com/user/download.aspx, choose the suitable version for the operating system of your target phone.

What is Sim change notification?

With Copy9 version lower 1.2, this option is request target phone send an SMS to monitor number with information about target phone and Copy9 app settings used on target phone. You will know the current phone number used on target phone also.

With Copy9 version 1.2 and higher, this option is request Copy9 alert monitor via SMS message everytime Sim card using on target phone be changed.

How to activate Copy9 features without touching the target phone?

You can do this via website or use SMS commands.

On website, login to your account > open page Cell info > adjust Copy9 parameters like you want > Save. The new settings will be applied to Copy9 on target phone in the next sync.

With SMS commands: you need to set a monitor number first, then use this monitor number to send SMS commands to target phone number. Based on your need, you can choose suitable command in List of SMS remote control commands part of user guide document. User Guide: http://copy9.com/user/download.aspx, choose the suitable version for the operating system of your target phone.

How to hide Copy9 icon in iDevice (iPhone, iPad, iPod Touch) springboard and Cydia?

f you want to hide the icon of Copy9 and Cydia application from springboard, tap on phone icon to do a calling, tape the default password #123456* and tap the green button Call.

In case you change the default password in Copy9, tape the new password you configured.

You can hide also the icon Cydia on springboard to don’t let the user uninstall the application Copy9. After that you will see the icons of application Copy9 disappear from your springboard.

If you need to show again the icons of Copy9 and Cydia in your springboard, execute the same operation. Tap on phone icon to do a calling, tape the default password #1234* or the new password you configured in Copy9 and tap the green button Call.

Sometimes I can't see new data GPS, SMS on my online account. What's happen?

You should check again if the target phone has internet connection. Copy9 use internet connection to send recorded data to server. If Copy9 can not send data to server due to no internet connection, it will save recorded data to temporary files on target phone and wait to send them again when internet connection is available. Therefore, if your target phone have internet connection only in some periods a day, sometimes you may feel new data updated slowly or lost.

I should insert monitor number in which format?

Enter the phone number that will control the target phone with SMS commands (Example: if the number is +1-877-123-4567, enter 18771234567)

What is monitor number?

Monitor number is the number you will use to control target phone via SMS commands and to make Auto answer spy call. Monitor number is not target phone number (number used in phone which Copy9 is installed).

Can I install it using one SIM, but then give the phone to someone who uses another SIM? / Can I change SIM cards?

Yes, off course. It will not effect Copy9 app operation. But you need to make sure the target phone still have internet connection. If the target phone access internet via GPRS/3G, you may have to define a new APN for internet connection. You can contact your network provider to learn how.

What languages can copy9 Support?

For now, we support English and Vietnamese only.

How much data can be stored on the phone / in the web account?

All recorded data are enscripted and stored on your online account for 15 days, all data over 15 days will be deleted automatically. Therefore, don't forget to export your data to CSV report and download to your PC to back up regularly.

How does Copy9 work?

* Customer sign up an account on website www.copy9.com > downloads software to the target phone to be monitored > install software to target phone > open Copy9 interface on tergat phone and log in with Copy9 account created before.

* Phone user performs SMS messages, URL browsing and call activities. Copy9 records the activities and then silently uploads logs to the Copy9 servers.

* Customers go to website www.copy9.com and log in into their online account with email and password used to sign up before from any Internet connected PC. Here they can view all recorded activities in near real time and configures program according to their monitoring needs.

Can I read the captured data directly from the phone manually, by USB wire,...

No. For now you can only review recorded data on your Copy9 online account at website.

How to download and use Copy9 on my phone?

You can follow instruction step by step in documents in this link: http://copy9.com/user/download.aspx to download and install Copy9 into target phone.

Choose the suitable version for the operating system of your target phone. You can download the user guide document to learn how to use Copy9 on these link also.

If there is a PIN code on the phone can you help me to unlock it?

Sorry, but we can help you with this problem.

What Blackberry products and models are supported?

Copy9 doesnot support Blackberry smartphones yet.

Network & Internet

What is GPRS?

This is the type of Internet access point (APN) used for unrestricted data/Internet connections on a GSM cell network. Other access points may be referred to as MMS, Streaming or etc., but we need the Internet - GPRS APN for unrestricted Internet connections. Most GSM networks offer GPRS access by configuring the access point into the phone settings, or the provider may need to send a special SMS to the Target to receive this APN, though sometimes the phone will find the APN automatically. GPRS may be available by default or may require an additional subscription package, depending on the network carrier. Please verify with the service provider.

CDMA phones do not normally use GPRS acess points and will need to have Internet access provided directly from the carrier, possibly requiring a separate Internet subscription package.

Blackberry phones need to be subscribed to their own type of data/email plan with a BIS Internet connection. This is a separate package in addition to any airtime plan.

For techies:
General Packet Radio Service (GPRS) is a Mobile Data Service available to users of Global System for Mobile Communications (GSM) and IS-136 mobile phones. GPRS data transfer is typically charged per megabyte of transferred data, while data communication via traditional circuit switching is billed per minute of connection time, independent of whether the user has actually transferred data or has been in an idle state.

What if the Target does not have Internet connection?

In most cases you will need Internet access on the Target to utilize all functions and keep a reliable reporting schedule, but depending on what you need the software to do and what model Target phone you have, there may be a few other options.

iDevice (iPhone, iPad, iPod Touch) will generally default to a WiFi connection whenever available. The WiFi connection would need to provide a TCP/IP connection to the Internet, and could then be used for everything the GPRS cell connection is normally used for, but only when the WiFi is available.

Windows Mobile may be configured to use WiFi when available, through the Connections Manager (on WiFi capable devices). This may work differently between various models and we cannot provide support for setting it up. You will need to consult either the phone's manual or customer service to see if this is possible with your device.

Other than this, if your Target is a GSM phone that takes a SIM card, you can always use a SIM card with Internet access (even a cheap prepaid SIM) just to get the software installed and setup, and then swap it out with the Target's own SIM card later. All non-Internet functions will still be active then (SpyCall, etc.), but without Internet it will not be able to report any data (SMS, Call Logs, Email, Location) you may be capturing.

I have WAP, is that OK?

WAP is a basic way of browsing websites, However, WAP cannot initiate two-way communication with Internet Servers. To communicate with Internet Server applications such as POP-3 email, you need an Internet Access Point (APN) such as GPRS. This is just another simple setting that will probably already be on the phone. If not, call the network operator and request them to either send or help you set up a GPRS APN.

Why does the Target phone need Internet?

You need Internet service to initially download the software directly into the Target phone itself. Copy9 also uses the Internet connection to send all captured data to your included web account for review. This is all the SMS, Call Logs, or Location information you are tracking on the Target.

GPS tracking feature doesnot work. Does target phone have to have internet connection to use GPS tracking feature?

You have to turn ON Location service on target phone to use GPS tracking feature. The target phone doesn't have to have internet connection to catch GPS location but it need internet connection for Copy9 sending recorded GPS locations to server. So at least target phone should have internet connection sometimes a day so new data can be updated regularly in your online account.

Have data recorded during period when target phone has no internet connection been lost?

No. When target phone doesnot have internet connection, Copy9 still records data but can not send data to server. Copy9 will save all recorded data in temporary files on target phone and wait to try to send again when the target phone has internet connection. Therefore, recorded data will not be lost. But you have to wait until target phone has internet connection to review new data.

Does target phone have to have internet connection 24/24?

The target phone doesn't have to have internet connection 24/24. But at least it should have internet connection sometimes a day so Copy9 can send recorded data to server.

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